Please select
Shipping and returns
Shipping Information
We offer shipping to all locations within the contiguous United States, excluding Alaska, Puerto Rico, and Hawaii. Please note that we do not ship to forwarding addresses.
Buy Online, Pick Up In-Store
Buy a Brompton online today and pick it up at a nearby Brompton Junction or retailer within 5 business days. We aim to dispatch all Buy Online, Pick Up In-Store orders within 5 business days. Our own store staff and participating retailers are here to help get you rolling, answer questions about your new purchase, and provide additional tips and recommendations as needed - all conveniently located at a nearby shop!
During checkout, You will see a list of Brompton Junctions and participating Brompton retailers offering the Buy Online, Pick Up In-Store option. Should you have any further questions or need assistance during the checkout process, our customer support team will be more than happy to help.
Buy Online, Pick Up In-Store orders will be dispatched within 5 business days. Once your order arrives to the selected store, the bike will go through a process of inspection. The store will contact you directly as soon as your bike is ready for collection. If you would like to have more information regarding the collection date, please contact the store directly.
Please note that Buy Online, Pick Up In-Store bikes can only be picked up at the collection at the store you select during checkout.
To find your nearest Buy Online, Pick Up In-Store stores, click here.
When will my order ship out?
Our team processes and ships your order within 5 business days.
How do I track my order?
We’ll email you a tracking number as soon as your order leaves our warehouse. Please note a signature is required upon delivery.
What if I will not be home to receive my order?
Once you receive the email with tracking number, you can use FedEx delivery manager to divert your order delivery to a nearby FedEx pickup location. Please note a signature is required upon delivery.
I Just placed my order, can I cancel it?
Once an order is placed, it cannot be cancelled or modified. You will need to refuse the delivery, once your order is returned to us, only then can we process a refund.
Shipping costs
We are pleased to offer free shipping on all orders that exceed $125.
For orders that fall below the $125 threshold, a flat fee of $10 will be applied to cover the cost of shipping.
Returns
RETURNS
We want you to be happy every time you shop with us. If for some reason you have bought something and changed your mind, we will reimburse the value of the items (but not the shipping costs).
We only accept returns on unused items in the original packaging within 28 days of delivery*.
*Excluding Brompton Renewed bikes.
To kickstart your return
-
Submit your Online Returns Form (at the bottom of this page) within 14 days of the item being delivered.
-
Make sure your return parcel is postmarked within 14 days of submitting your form.
Getting your refund
Your return shipment may take up to 5 business days to reach our warehouse, plus processing time. Once we have your items checked in and processed, we'll send the refund to your original payment method.
Exchanges
Simply return the original for a refund and place a new order.
Damaged items
If your product has a manufacturing defect or was damaged during transit, fill out the Online Returns Form (at the bottom of this page). And we'll take it from there, including reimbursing any shipping costs.
Read our warranty policy here.
Can I return an online order to the Brompton Junction store?
Online orders cannot be returned in person to Brompton Junction NY.
To initiate a return for an online order, please fill out the Online Returns Form located at the bottom of our webpage.
Once you have submitted the form, our Customer Service team will promptly review your request and follow up with an email providing you with the next steps.
I Just placed my order, can I cancel it?
Once an order is placed, it cannot be cancelled or modified. You will need to refuse the delivery, once your order is returned to us, only then can we process a refund.
Bought something Brompton from another store or website?
Get in touch with them directly for their returns information.
What is the return policy for Brompton Renewed bikes?
All sales of Brompton Renewed bikes are final. Due to the nature of the Renewed program and the discounted prices, we are unable to accept returns on these bikes. Each bike is carefully inspected, graded, and serviced before being sold, ensuring that you receive a high-quality product that is fully functional.
However, if you encounter any issues with your Brompton Renewed bike after purchase, our team is here to assist. All bikes come with a limited warranty and are backed by our customer support team for any necessary repairs or service.
Shipping and delivery FAQ's
Frequently asked shipping and delivery questions.
Brompton currently delivers orders made on the online store to the following countries:
-
UK
-
USA
-
Germany
-
France
-
Spain
-
Italy
-
Belgium
-
Netherlands
-
Singapore
Please make sure the order is placed on your country specific website as we can't accept orders for a specific country being delivered to a different territory (e.g.: orders made on the UK website will only be delivered to UK addresses).
We are only able to deliver to residential addresses. Orders made with delivery to forwarding companies, PO boxes or hotels will be automatically cancelled and refunded to the original payment method. This information can be found on our Terms and Conditions.
For those territories we do not yet deliver to, bike and accessories purchases can be made via the local retailer network.
All Brompton retailers can be found here.
Once your order has been shipped, you will receive two emails; a confirmation that your order has been dispatched and the tracking information in a separate email.
If your order is Click & Collect, tracking information will be sent to the retailer and they will contact you directly once the bike is ready to be collected.
You can check the status of your order by logging in to your account here. If you don’t have an order number or if you checked out as guest, please contact us here and we will provide you with order information.
Orders cannot be moved or assigned to an account once they are placed. To see the order on your Brompton account, please make sure you are logged into your account before placing your order. You can log in to your account here.
Once the order has been placed, we are not able to make any changes to the order. If you would like to modify the products purchased, we will need to cancel the existing order and a new order made on our website. To cancel your order please fill the cancellation form here.
Our team will process and ship your order within 2 working days (please note that this does not include public holidays or weekends).
Tracking details will be provided once the order has been dispatched. Estimated delivery times for orders with home delivery is 3-5 working days.
Please note that if the chosen delivery method is Click & Collect, the retailer will perform a pre-delivery inspection before handing the bike over to you which may add 2-3 days to your delivery depending on their workshop capacity. Once this inspection has been completed, the retailer will get in touch with you directly to arrange collection.
Orders can be cancelled by filling and submitting the cancellation form.
Our Customer Service team will contact you with further steps within 3 working days.
Please note that we are unable to make any amendments to orders that have been dispatched.
For any change requests, please contact our Customer Service team.
No. Unwanted items are returned at the customer's expense.
To return an unwanted item, please submit the returns form found at the bottom of this page.
Our Customer Service team will contact you with further steps within 3 working days.
No. Bikes purchased from our online store with home delivery must be returned to Brompton directly and not to one of Brompton authorised retailers or Brompton Junction stores unless specified otherwise by the Brompton Customer Service team.
To return an unwanted item, please submit the returns form.
Our Customer Service team will contact you with further steps within 3 working days.
Brompton bicycles can be purchase from our online store.
Brompton.com currently delivers bikes to:
-UK
-USA
-Germany
-France
-Spain
-Italy
-Belgium
-Netherlands
- Singapore
Make sure you place the order on your country specific website as we can't accept orders for the USA on the UK website for example.
It is also possible to purchase all Brompton products from a local retailer.
Please note that not every Brompton store is an Electric retailer or G line or T Line retailer.
Brompton Electric C Line and Electric P Line is a product that will require occasional servicing, just like other bicycles. This will need to be carried out by trained staff with specialist tools at a Brompton Electric retailer.
For this reason, the warranty is only valid in the country of purchase, where there are trained and equipped retailers.
Further information regarding Electric C Line and Electric P Line can be found on the dedicated Brompton Electric page.
Brompton distributes to many partners across 45 countries; however, we are unable to ship to a country where we do not have accredited retailers or distributors. This is because all bicycles will require occasional servicing which will need to be carried out by an accredited retailer.
All Brompton retailers can be found here.
As stated in the Brompton warranty terms and conditions:
- The warranty is only valid within the country in which the bicycle was purchased.
- Bikes exported from one country to another will be supported, within the warranty period, by the free issue of parts from the factory, where necessary. However, the Brompton distributor or dealer in the new country will normally charge for the labour required to undertake warranty repairs, and for any import duty levied on the free-issued parts.
Contact Us
Live Chat
Click on the icon at the bottom right of your browser to start the chat.
Video Call
Stay in the know
Keep in touch with all things Brompton. Find out about upcoming collaborations, events and more.
Electric Bike App
© Brompton Bicycle Inc 2025
