Online Shop Customer Service

Please see below for details on delivery and returns. For any other enquiries please contact our Customer Service Team via support@brompton.co.uk

UK & International Deliveries

Depending on the type of product, Brompton delivers to the following locations:

Bikes in stock with home delivery: UK

Bikes in stock with store collection: UK, USA

Custom Bikes with store collection: UK

Bags, Parts and Accessories: UK, USA, Netherlands, France, Spain (Mainland only), Portugal, Republic of Ireland, Belgium, Sweden, and Denmark.

For all other territories, please contact your local dealer.

Please note orders must be placed on your local country website.

 

By using us.brompton.com you are buying from Brompton Bicycle Inc in the USA, only orders for shipping inside the US will be valid as we do not offer international shipment from the USA.

Bags, Parts and Accessories:
Orders will be processed and dispatched within 3 working days. Delivery should be within 5-7 working days from day of order but this is dependent upon location. 

Click & Collect:

Orders will be processed within 7 working days. Once your order arrives to the selected dealer, the bike will go through a process of inspection. The dealer will contact you directly as soon as your bike is ready for collection. If you would like to have more information regarding the collection date, please contact the dealer directly. Please note that Click & Collect bikes can only be picked up at the collection dealer you select during checkout.

For information on returning bikes bought via Click & Collect, please visit our returns page here.

Bags, Parts and Accessories

Orders will be processed within 7-10 working days. You will be notified via email and provided with the tracking number for your order.

Our orders are dispatched using UPS. By entering your email or phone number as part of the checkout process we will add these to the tracking information supplied by these services.

Orders over £20 are shipped using a tracked service. Orders under £20 are sent via 2nd Class post.

Orders are delivered free of charge to all European shipping addresses (provided we ship to that country). For information returning purchases made on Brompton.com, please visit our returns page here. Please note that we are closed over the weekends and on Bank Holidays.