Online Shop Customer Service

Please see below for details on delivery and returns. For any other enquiries please contact our Customer Service Team via support@brompton.co.uk

By using us.brompton.com you are buying from Brompton Bicycle Inc in the USA, only orders for shipping inside the US will be valid as we do not offer international shipment from the USA.

Bags, Parts and Accessories:
Orders will be processed and dispatched within 3 working days. Delivery should be within 5-7 working days from day of order but this is dependant upon location. 

Bikes in stock:
Orders will be processed within 7 working days. Once your order arrives to the selected dealer, the bike will go through a process of inspection. The dealer will contact you directly as soon as your bike is ready for collection. If you would like to have more information regarding the collection date, please contact the dealer directly.

Pre-sell bikes:

Please check the estimated delivery date on the product description page. The dealer will contact you directly as soon as your bike is ready for collection.

General Information:

Our orders are dispatched using UPS.

Orders are free when you spend more than $200.

Please note that we are closed over the weekends and national holidays.

RETURNS

Brompton is committed to quality; if our products have failed you in any way, please return them and we will either exchange them or give you your money back. If the product is faulty or has arrived damaged, we will reimburse the cost of return postage. Unwanted items may be returned within 14 days at your cost. 

For all Click and Collect orders, bikes must be returned in an unused and resellable condition, to organise this please contact us via email and await instructions.

Please note: Items must be returned to the following address and not to stores or Brompton Junctions unless otherwise specified.

How to return an item

Email us at support@brompton.co.uk with your name, email and order number. 

Brompton folding bike